Hotspot Shield offers a 45-day money back guarantee. If your account is terminated due to your breach of their agreement, you will not be entitled to a refund. If such termination occurs while you’re a paid subscriber, you may be entitled to a pro-rated refund of your current subscription payment. Refund policy: Hotspot Shield claims that it may terminate your paid subscription at any given time with or without notice.While you’re using Hotspot Shield, there won’t be any record of visited websites and used apps, preventing hackers from exploiting any vulnerabilities to access your data. No logging: According to its website, Hotspot Shield VPN does not log your browsing activity.Hotspot Shield VPN may offer a fast VPN connection, but how well does it protect your connection? Hotspot Shield offers the following customer protection policies: The covered platforms include Windows, Mac, Android, iOS, and Chrome browser. On top of it all, Hotspot Shield offers a dedicated customer support section called “Hotspot Shield Help” for your particular platform. The interaction was friendly, immediate, and informative. The customer support employee was more than happy to assist us after a few minutes of sending our initial message. We tested Hotspot Shield’s live chat support the responsiveness passed with flying colors. This type of customer support is recommended for those who seek in-depth insights on some technical issues. Email support: The email support can be reached by submitting a request via a ticketing system.Live chat: They have a highly-responsive live chat feature which is recommended for simple questions.Common issues: This section focuses on some of the most common problems that might arise while using Hotspot Shield VPN.Payments and subscriptions: This section is filled with content which clarifies different payment issues.FAQ: Answers some of the most commonly asked questions from customers.You can find articles concerning new updates, latest news, VPN tips, and other content relevant to VPNs. Blog: Their blog addresses the main VPN issues of the day.When we looked at their customer support we found an extensive and rich support section: This is another area where Hotspot Shield reviews well.
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